Interserve has won a reputation for leading the way - using innovation and creativity to build on lessons learned. This commitment to continuous improvement by a skilled management team, flexible in its approach and open in its culture, has resulted in a high level of repeat business.
Our OPTIMA and AVANSYS models, based on our experience in managing such locations over many years, are the only proven service models developed specifically for the retail environment.
OPTIMA is designed to enhance retail destination management and to deliver the maximum benefits of:
- a dedicated retail service infrastructure
- professional, single-point account management
- dedicated robust on-site operational structure
- responsible sustainable working culture
OPTIMA exploits innovative processes that maintain, support
and deliver:
- clear and concise monthly reporting and performance analysis
- staff competency passport scheme
- strong company values underpinning a consistent culture
- demonstrable track record in reducing workplace accidents
- unique customer care training focused on knowledge, attitude, skills and habits
OPTIMA provides clients and employees with live access to the management information to respond instantly but intelligently to consumer demand, all day, every day:
- CONNECT data portal; property management software
- operational procedure manuals
- electronic manuals on corporate policy
- unique electronic order management system
AVANSYS is a management system developed specifically for projects involving large scale mobilisations across a wide geographical area, while maintaining consistent delivery at all locations. It offers:
- a quantifiable reduction in carbon footprint
- best value, best engineered service
- total flexibility and responsiveness
- genuine accountability
- a constant-improvement mentality
- responsible and sustainable culture
AVANSYS utilises innovative technology in order to monitor, control and manipulate your retail environment through:
- innovative open-book billing with incentives and service charge initiatives
- clear and concise dashboard reporting
- CONNECT real time data portal
- live MAPS data and photo capture audit system
- intelligent retail support centre, listening 24/7
