Interserve’s integrated team of architects, engineers, cost and lifecycle advisors, builders and facilities managers and operators has long-standing experience to deliver services that meet your needs.

We are committed to using fully-trained and competent teams, who excel through our ongoing learning and development programmes, including an intensive customer service training scheme. Throughout our business we are recognised as an ‘Investor in People’.

Training and Development
We have developed i-Learn, a training platform, to ensure all staff have access to a range of training and development courses that Interserve offers, including:

• Personal Achievement and Development Programme – Staff are supported in gaining the necessary skills to improve confidence in their abilities and help ensure job effectiveness.
• Competency Passports – Using a matrix on the reverse side of staff ID cards to identify their areas of competency and completed up-to-date training.
• Customer CARE Training – A three tiered training programme for customer service, equipping teams with the necessary foundation to strive for service excellence. CARE is an acronym that reminds our employees to be Credible; Attractive (by looking professional and acting in an appropriate manner at all times), Responsive and Empathetic.
• Reward & Recognition Schemes - Various reward programmes such as the Interserve Training Trust awards credit people for their outstanding achievements to ensure employees feel valued and respected. We also formally recognise and celebrate the very ‘Best of the Best’ within our business.