Interserve invests in developing services to provide added value to our customers through long-term relationships; this is enhanced by our ability to drive continuous improvements in partnership with you. We aim to make a real and positive contribution to the delivery of healthcare.

Change management – Combine experience and innovation in every mobilisation or change management process, to ensure productivity is increased. For example, University College London Hospital moved from multi-site to zonal working teams, saving staff valuable time by reducing travel across the estate.

Design and engineering solutions – Integrated lean service design with construction and design techniques to maximise productivity gains in capital and revenue. For example, at Leighton Hospital the design was developed around patient flow and experience and incorporates natural daylight and ventilation in the design stage contributing to an environmentally-sustainable facility.

Project Apollo – Adopting the principles of Lean and Six Sigma seeking to eliminate process waste and delays to increase the value we add to the Healthcare customers we work with. To date, Project Apollo has also identified significant efficiencies in the region of £1.5 million across a number of services including portering, cleaning, logistics and catering through efficiencies and improved effectiveness.

Cleaning innovations – Introduced Micro Fibre and Steam Cleaning techniques to reduce chemical usage and improving efficiencies. Also successfully trialled Dyson Airblades™ to reducing energy consumption by up to 83% compared to other hand driers.