In the ever changing climate of consumer choice, making good first impressions can make all the difference. Every aspect of the patient’s journey will shape the quality of their experience, from the moment they enter the car park, to the moment they leave. At Interserve, we understand this. Our employees interface directly with patients, visitors and staff on a daily basis and we fully appreciate their role in contributing to the smooth and effective operation of hospital wards and departments.
The onset of ‘patient choice’ and ‘payment by results’ has increased the focus on the importance of facilities services responding to the needs and requirements of the patient. Interserve provides fully integrated services from catering and portering, to security, domestics, helpdesk & switchboard, estates management and transport. In every aspect of our work we endeavour to provide staff and services that are responsive, patient-centred and flexible.
We work closely with our healthcare partners to set new standards in patient care and constantly strive to develop and shape services to make them better suited to patients’ needs. This patient-focused facilities services model puts the comfort, welfare and safety of the patient at the heart of all we do, so patients feel comfortable, cared for and safe.
We currently operate in eight hospitals throughout the UK. For further information on any of these hospitals view our case studies:
