Interserve's philosophy with all our customers is a commitment to long-term relationships based on clear, mutually agreed objectives. This commitment is complemented by an open-book approach providing complete visibility into our operations and costs. The adoption of this approach ensures customers understand and pay for the actual operating costs, and through agreements transparency of our overheads and margin.

We use our expertise in change management to optimise operational policies and procedures and implement our bespoke solutions. For example, we introduced a customised Management Information System to facilitate strategic and tactical decisions and improve long-term planning and control at the Defence Training Estate.

From time to time we enter into joint ventures with market leaders in other fields to provide particular clients with a combination of services, enhancing our range with specialist expertise or wider coverage. Prospective partners are chosen in terms of capability, experience, infrastructure, financial strength, and alignment with our culture and values to ensure a seamless service provision. Joint ventures offer substantial benefits to clients in terms of:

• Shorter supply chains – JV company has more direct control over service delivery
• Reduced use of subcontractors - reduced costs and overheads
• Financial strength and shared risk between two companies
• Increased experience and flexibility of resources
• Single point of contact, responsibility & single invoice
• Increased purchasing power