Interserve invests in developing new tools for managing services and base our long-term relationships on a programme of continuous improvement, as any edge we can give you can make a real difference.

Flexible Response & Direct Service Delivery
Our ability to self-deliver, supported by effective supply chain management, means we are well placed to respond to the ever-changing demands of the modern military environment.

Our unique capability of in-house, mobile, multi-skilled employees enables us to be flexible in responding to customers’ needs and better allocate and optimise their resources more efficiently. There are significant benefits by having technically qualified and experienced trade staff in the organisation.

• Quicker response to breakdowns
• Flexibility and diversity of use of staff
• Ownership of the site and assets
• Reliability of assets improve
• Lower costs (including lower outturn costs)
• Open book transparency of costs overhead and margins
• Fewer suppliers and hence administration and management costs

Tailored Management Systems
We have developed a suit of Integrated Management Systems tailored to our clients' needs, such as PACE, PASS (Asset Grading Management System) and IRIS (Integrated Range Technology), which has been rolled out to other Prime Contractors.

• IRIS provides Defence Training with first-time visibility of army training throughout the Estate and enables the client to make informed management decisions
• Implemented an innovative approach to asset condition surveys for Defence Training using PDAs to capture asset data and plot coordinates.