Interserve is committed to using fully-trained and competent teams, who excel through our ongoing learning and development programmes, including an intensive customer service training scheme. Across our business we are recognised as an ‘Investor in People’.

Skills Pledge - In 2008 Interserve committed to the UK Government’s Skills Pledge. The Skills Pledge is a voluntary, public commitment by the leadership of a company or organisation to support all its employees to develop their basic skills, including literacy and numeracy, and work towards relevant, valuable qualifications to at least NVQ Level 2 (equivalent to 5 good GCSEs). This is supported throughout the business by a comprehensive training and development scheme i-Learn. This is a unique training platform developed to ensure all staff have access to a range of training and development courses that Interserve offers, including:

• Personal Achievement and Development Programme – Staff are supported in gaining the necessary skills to improve confidence in their abilities and help ensure job effectiveness. This is further supported by a leadership development programme for both central support and operational staff, which has already produced more than 108 graduates.
• Customer CARE Training – A three tiered training programme for customer service, equipping teams with the necessary foundation to strive for service excellence. CARE is an acronym that reminds our employees to be Credible, Attractive (by looking professional and acting in an appropriate manner at all times), Responsive and Empathetic.
• Reward and Recognition Schemes - Various reward programmes such as the Interserve Training Trust, Long Service Awards and the Best of the Best awards credit people for their outstanding achievements, in line with our corporate values to ensure employees feel valued and respected.